Shipping policy

Shipping Policy

Dispatch times

Orders are dispatched within 2-3 business days of being placed (Monday to Friday, excluding public holidays). You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

Delivery options

We ship within Australia using Australia Post.

Standard shipping: Delivery estimate, 3-7 business days from dispatch
Express shipping: Delivery estimate, 1-3 business days from dispatch

Delivery times are estimates provided by Australia Post and may vary depending on your location, particularly for regional and remote areas.

Where we ship

We currently ship to addresses within Australia only.

Order tracking

Once your order is dispatched, we'll email you a tracking number so you can follow its journey.

Lost, delayed or damaged parcels

If your order hasn't arrived, is significantly delayed, or arrives damaged, please contact us at support@nueday.com.au with your order number. We'll work with you to find a solution, which may include a replacement or refund.

Incorrect delivery details

Please double check your shipping address at checkout. If a parcel is returned to us or goes missing because of an incorrect address, we'll be in touch to arrange redelivery, which may involve an additional shipping fee.