Refunds & Returns Policy

We want you to love your Dry Wash. Here's how returns work, and what happens if something has genuinely gone wrong.

Change of mind

We can't offer refunds or exchanges for change of mind. That includes:

• not loving the scent
• second thoughts after ordering
• ordering the wrong product
• deciding you don't want it anymore

Once a bottle has been opened or used, we can't resell it, so we can't take it back. Pick your scent with confidence.

Something not right?

That's a different story. Your rights under Australian Consumer Law apply, and nothing in this policy changes that. You're entitled to a repair, replacement or refund if your Dry Wash:

• is faulty or doesn't work properly
• arrives damaged
• isn't what you ordered
• doesn't match how we described it on our website
• is unsafe to use

These rights apply whether or not the bottle has been opened, and no policy of ours can take them away.

What to do: email us at support@nueday.com.au as soon as you spot the problem. Include your order number and a photo if you can. We'll sort it with a repair, replacement or refund, and cover reasonable return shipping costs where the product is faulty.

How to reach us

Email: support@nueday.com.au

We aim to respond to all enquiries within 2 business days